New FCA Insurance Renewal Rules

Posted by Admin on 2017-03-17 16:00:23 GMT

Regulator introduces new requirements for renewals invited from 1st April 2017

The FCA's new rules are designed to increase transparency and reduce consumer inertia in relation to insurance renewals. As such these only apply to retail customers (although firms may apply them to commercial clients too if they so wish) and for policies that have a term of 10 -12 months.

The rules will only apply to firms who invite renewal themselves rather than leaving this to the insurer or any other broker in the chain.

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Insurance Act 2015

Posted by Admin on 2016-08-12 08:05:53 BST

The following article relates to insurance sold to a 'commercial' client'. FCA regulation defines a commercial client as one purchasing insurance for the purposes of a trade or profession. This would include vehicle insurance where the purpose of the vehicle is predominately work related or insurance on a Buy To Let property (rather than a Consumer BTL).

The Insurance Act 2015 comes into force from 12th August 2016. Previously commercial customers had a 'duty to disclose' information. From 12th August this will be replaced with a 'duty of fair presentation' which will not only apply when taking out an insurance contract but also at renewal or if any mid term adjustments are made.

 
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Mortgage Fraud - Are You At Risk?

Posted by H3 on 2016-08-10 13:37:32 BST

It has been published that mortgage fraud is on the increase, its unclear if the level of mortgage fraud has increased or if firms and lenders are getting better at identifying it?  Either way it’s important that brokers do all they can to avoid getting involved in fraudulent applications.   What are the requirements?  What should you be doing?  How can you identify mortgage fraud?  

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New FCA Complaints Handling Rules

Posted by H3 on 2016-06-20 16:20:16 BST

The FCA have finalised new complaints handling rules, which take effect from the 30th June 2016.  The new rules will give firms more time to resolve complaints in a non formal way but will also mean all complaints will have to be reported on Gabriel returns and a new written communication sent.  We have summarised the changes below

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Debt consolidation mortgages - are you doing enough?

Posted by H3 on 2016-04-01 15:47:28 BST

Are you giving suitable advice when recommending debt consolidation?  We often see mortgage files with clear evidence that the customer is making a monthly payment saving and the relevant warnings have been given regarding unsecured to secured, total cost may be higher etc but this by itself is not sufficient. 

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MCD Second Charge Mortgages You Decide

Posted by H3 on 2016-02-10 14:01:45 GMT

It’s not long now until the Mortgage Credit Directive (MCD) comes in and we’ve heard a lot of conflicting messages regarding what to do about second charge mortgages (secured loans).  Some of this conflicting information is from the second charge providers during BDM visits so we wanted to clarify what’s required.

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Disclosure Changes - Smarter Consumer Communications

Posted by H3 on 2015-10-28 12:44:37 GMT

Many brokers use the FCA templates for disclosure, either the CIDD, IDD or both.  The FCA are concerned that the templates create a risk that firms adopt a tick-box approach to disclosure rather than creating a more personal form of disclosure to help your target customers understand the service you provide and costs. 

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Mortgage Credit Directive changes to Buy-to-Let Mortgages

Posted by H3 on 2015-09-15 10:59:54 BST

From the 21st March 2016 BTL mortgages will be treated differently.  The government has chosen to use an exemption in the MCD that means they do not have to apply the Directive’s requirements to buy-to-let mortgage activity.  However in order to rely on this exemption, an appropriate framework for this type of activity has to be put in place.

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Mortgage Credit Directive Summary

Posted by H3 on 2015-05-07 13:13:34 BST

The Mortgage Credit Directive will be implemented by 21st March 2016. The Directive aims to create a union-wide mortgage credit market with a high level of consumer protection, and applies to secured credit (first and second charge loans) as well as to home loans.

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Vulnerability Procedures

Posted by H3 on 2015-03-19 13:08:59 GMT

A vulnerable customer is someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.  All brokers should have procedures in place to identify and deal with vulnerable customers to ensure all customers are treated fairly.

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