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COVID-19 - Are all customers now vulnerable?

Posted by H3 on 2020-06-01 13:52:58 BST

We briefly covered customer vulnerability last year; explain how firms should have systems in place to recognise vulnerability, and then a process to ensure the vulnerable customer is treated fairly.  The subject has been raised again in light of the current conditions and we have been asked by a number of brokers ‘Are all customers now considered vulnerable?’

 

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