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New Limit for FOS
Posted by H3 on 2011-05-27 15:10:29 BSTNew complaints handling rules have been confirmed by the FSA and an increase in the FOS award limit from £100,000 to £150,000.
In order for firms to handle complaints fairly the regulator has abolished two stage complaint handling and firms will have to nominate a senior individual responsible for complaints handling.
Firms will need to take account of ombudsmans decisions and previous customer complaints.
